Support

Need help with SnowStreak? Send us your issue details and we will get back as quickly as possible.

Include: device model, OS version, app version (shown at the bottom of Settings), the store you bought from (App Store or Google Play), and a short screenshot if available.

Quick help

Check the App Store or Google Play for the latest app update.
For purchase problems, use Restore purchases in Settings.
Reminders not arriving? Confirm notifications are allowed for SnowStreak in your system settings, then toggle the reminder off and on once.
If the issue continues, contact the support email above.

Common questions

How do I restore my purchase?

Open SnowStreak, go to Settings → Restore purchases, and confirm with the same Apple ID or Google account used for the original purchase. The purchase screen has a Restore button too.

I got a new phone. Where is my training progress and ski day log?

SnowStreak has no account and no cloud sync — your progress and ski days are stored only on the device you logged them on, so they do not move to a new phone by themselves. A full device transfer or an iCloud / Google device backup restore brings them across; a fresh install starts empty. Your purchase, however, always comes back with Restore purchases.

What is free and what does Premium unlock?

Free: all of week 1 of the program and up to five logged ski days. Premium: weeks 2–6, an unlimited ski day log, pass cost per day with the season recap card, and CSV export. It comes either as Season Pass (yearly subscription, 7-day free trial) or Lifetime (one-time purchase).

How do I cancel the Season Pass (or the free trial)?

On iOS: Settings → [your name] → Subscriptions. On Android: Play Store → Payments & subscriptions → Subscriptions. Cancelling during the 7-day trial means you are never charged. Deleting the app does not cancel a subscription, and Lifetime is a one-time purchase that never renews.

The sessions feel too hard (or too easy).

Every session has a beginner and an advanced version — switch Settings → Level. Beginner swaps the jumping work for a controlled tempo version. Stop if anything hurts, and check with a doctor before starting if you have had a knee injury.

How do I export or delete my data?

Settings → Export ski days (CSV) (Premium) hands your ski day log to the share sheet so you can mail or save it. Settings → Reset all data erases everything stored on the device, permanently — there is no server copy to restore from.

Where can I download the app?

iOS: SnowStreak on the App Store. The Google Play link will be added here once the Android app is published.