Support
Need help with WortJagd? Send us your question and we will get back to you as quickly as possible. You can also use the feedback button in the app's Settings.
Support email: support@qrodesk.com
Include: device model, OS version, app version, the language you play in, and a screenshot if available.
Quick help
- Check the App Store or Google Play for the latest app update.
- For subscription issues, use Restore purchases in Settings.
- If the issue continues, contact the support email above.
Common questions
How do I restore my Pro subscription?
Open WortJagd, go to Settings → Restore purchases, and make sure you are signed in to the same Apple ID or Google account you subscribed with. Restoring needs an internet connection.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next renewal.
How do I change the language, profession or level?
All three live in Settings. The language and level can be changed any time. Without Pro you can change your profession once; WortJagd Pro lets you change it any time.
My daily reminder does not arrive.
Check that the reminder is turned on in WortJagd's Settings and that notifications for WortJagd are allowed in your phone's system settings. Focus or battery-saver modes can also hold back notifications.
I got a new phone. Is my progress transferred?
WortJagd has no account, so progress is stored on your device. It moves to a new phone only if you restore that phone from a device backup (iCloud or Google). Your Pro subscription can always be restored with Restore purchases.
I think a word or translation is wrong.
Thank you! Please email support@qrodesk.com with the German word, the language you play in, and what you expected. Every report is reviewed.